Al-Mohamdy Pharmacy

Privacy Policy

Legal Name: Ahmed Fawzy Al-Mohamdy Pharmacy

At Al-Mohamdy Pharmacy, we respect our customers’ privacy and are committed to protecting their personal data. This policy explains how we collect, use, store, share, and protect personal data when you use Al-Mohamdy Pharmacy’s website or complete any purchase through it.

By using the website or submitting your data through it, you acknowledge that you have read this policy and agreed to its contents.

1. About This Policy

This Privacy and Cookie Policy explains how Al-Mohamdy Pharmacy’s website collects and processes your personal data when you visit the site, use its services, or complete a purchase.

This policy covers data collected when you:

  • Browse the website.
  • Create an account or register your details.
  • Complete a purchase.
  • Upload or send a medical prescription.
  • Contact us by phone, email, or any other means of communication.
  • Use payment or shipping services linked to the website.

2. Data We Collect

We collect certain personal data necessary to provide our services, fulfill your orders, and improve your website experience. This data may include:

First: Identity and Contact Data

  • Name.
  • Phone number.
  • Address.
  • Email address, if provided.
  • Account data, if the customer creates an account on the website.

Second: Order and Purchase Data

  • The products you have ordered.
  • Order date.
  • Order status.
  • Delivery address.
  • Invoice or proof-of-purchase data.
  • Any notes added by the customer during the order.

Third: Prescription and Health Data
When ordering medications that require a prescription, we may collect and process data related to the prescription, such as:

  • An image of the medical prescription.
  • The medication name and dosage indicated on the prescription.
  • Any health information shown on the prescription or provided by the customer to complete the order.

This data is used solely for the purpose of reviewing the order and safely dispensing the medication, in accordance with the laws and regulations governing the practice of pharmacy in the Arab Republic of Egypt.

Fourth: Payment Data
Certain data related to the payment process may be collected, such as:

  • The payment method used.
  • Payment status.
  • The transaction number or payment reference, if applicable.

We do not store complete bank card details. Electronic payments are processed through third-party payment gateways or payment service providers in accordance with their own policies and security procedures.

Fifth: Website Usage Data
We may collect information about how you use the website, such as:

  • The pages you visit.
  • The products you search for or view.
  • The products you add to your shopping cart.
  • The time and date of your visit.
  • The type of device or browser used.
  • Your IP address.
  • Approximate geographic location data, if available through the browser or service provider.

3. Sources of Data Collection

We may obtain your data through:

  • Data you provide directly when creating an account, completing an order, or contacting us.
  • Data collected automatically when using the website.
  • Third parties involved in providing the service, such as shipping companies, payment gateways, or analytics and advertising tools, to the extent necessary to provide and improve the service.

4. How We Use Your Data

We use your personal data for the following purposes:

  • Registering you as a customer or website user.
  • Receiving, preparing, and fulfilling your orders.
  • Reviewing medical prescriptions when necessary.
  • Communicating with you regarding your order, delivery, or any service-related inquiry.
  • Delivering orders through our delivery team or shipping companies.
  • Processing payments and refunds.
  • Managing your website account, if applicable.
  • Improving the website and user experience.
  • Analyzing website usage to identify the most requested products and services.
  • Sending messages related to orders or services.
  • Sending marketing offers or messages, where permitted by law and through available opt-out methods.
  • Preventing fraud or misuse of the website.
  • Complying with legal or regulatory requirements or requests from competent authorities.

5. Cookies

Cookies are small files stored on your device when you visit the website, helping us improve your browsing experience and provide better services.

We may use cookies for the following purposes:

  • Recognizing users and improving the browsing experience.
  • Saving your preferences, such as language, saved products, or shopping cart contents.
  • Understanding visitor numbers and navigation patterns on the site.
  • Improving website performance and page load speed.
  • Analyzing user behavior to improve products and services.
  • Displaying content, ads, or offers that may match your interests.

Some third parties, such as analytics tools, advertising networks, or social media platforms, may use their own cookies when you use the website. These cookies are subject to the privacy policies of those third parties.

You can disable cookies through your browser settings, but this may prevent some website features from working properly.

6. Sharing Data with Other Parties

We do not sell your personal data or share it for purposes unrelated to the service. We may share certain data, only when necessary, with the following parties:

  • Shipping companies or delivery agents to deliver orders.
  • Payment gateways or banks to process electronic payments.
  • Technical service providers, hosting providers, or technical support for the website.
  • Analytics and advertising tools to improve the service and user experience.
  • Legal or regulatory authorities, if disclosure is required by law or requested by a competent official body.

We are committed, to the extent possible, to keeping data sharing to the minimum necessary scope and using it only for the specific purposes related to providing the service.

7. Data Protection

We take appropriate measures to protect your personal data from loss, misuse, unauthorized access, alteration, or unauthorized disclosure.

These measures include, where available and appropriate:

  • Restricting data access to authorized personnel only.
  • Using systems and technologies that help protect data.
  • Handling prescription and health data with care.
  • Reviewing security procedures periodically, where possible.

However, data transmission over the internet cannot be guaranteed to be 100% secure. The customer therefore acknowledges that using the website and submitting data is done at their own responsibility, while we remain committed to exercising appropriate care to protect the data.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including order fulfillment, customer service, and compliance with legal, accounting, and regulatory obligations.

We may need to retain certain data for a longer period if required by law, or to protect the pharmacy’s rights, prove transactions, or handle disputes or complaints.

9. Customer Rights

In accordance with applicable laws, you have the right to request the following:

  • Know what personal data we hold about you.
  • Correct or update your data if it is inaccurate or incomplete.
  • Request deletion of your personal data, where legally possible.
  • Object to the use of your data for certain marketing purposes.
  • Request restriction of processing your data in certain cases.

Please note that some requests may not be fully executable if retaining the data is necessary to fulfill a legal, accounting, or regulatory obligation, or to protect the pharmacy’s legal rights.

10. Deleting a User Account and Its Information

If you wish to delete your account or the personal information associated with it from our system, you may send a request to our official email:

info@almohamdypharmacy.com

Upon receiving your request, we will review it and take the necessary steps to delete or hide any personal data that can be deleted, noting that we may need to retain certain information if required by law or for legitimate purposes, such as proving past orders, meeting accounting obligations, or handling disputes.

The deletion or review process may take some time depending on the nature of the data and systems used.

11. Marketing Messages

We may use your contact data to send offers, updates, or marketing messages related to Al-Mohamdy Pharmacy’s products or services, where permitted by law and through available means.

You may request to stop marketing messages by contacting us via email or any other available communication channel.

Even after opting out of marketing messages, we may continue to send necessary service messages related to orders, payments, delivery, or your account.

12. Children’s and Minors’ Data

The website does not independently target the collection of children’s data. If the user is a minor, the website should be used under the supervision of a parent or legal guardian.

If we discover that data belonging to a minor has been collected without parental consent, please contact us so we can take appropriate action.

13. External Links

The website may contain links to external websites or services, such as payment gateways or social media pages. We do not control the privacy policies or practices of these third parties and are not responsible for how they handle data.

We recommend reviewing the privacy policy of any external website or service before submitting your data to it.

14. Privacy Policy Updates

Al-Mohamdy Pharmacy reserves the right to modify or update the Privacy and Cookie Policy at any time. Any amendments take effect immediately upon publication on the website, unless otherwise stated.

Your continued use of the website after amendments are published constitutes your acceptance of the updated version of the policy.

15. Contact Information

For any inquiry related to this Privacy Policy, your personal data, or a request to delete or update your data, you may contact us through:

Al-Mohamdy Pharmacy
Legal Name: Ahmed Fawzy Al-Mohamdy Pharmacy

Address:
43 Ahmed Abdel Aziz St. – Abu Suleiman – Alexandria – Arab Republic of Egypt

Phone Number:
01040923247

Official Email:
info@almohamdypharmacy.com

16. Acknowledgment

By using Al-Mohamdy Pharmacy’s website or submitting your data through it, you acknowledge that you have read and understood this Privacy and Cookie Policy and agreed to the way your data is collected, used, and processed as described herein

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